General Customer Service Information


How To Order
You can place on order in the following ways: order on our online store, fax or mail your PO, or call our Sales & Service team to place it over the phone at 800-232-2979.

For your convenience, we have an Offline Order Form that you can print and fill out, then mail or fax it to us.



Purchase Orders We accept official purchase orders from all state and federally funded institutions. For online orders using a Purchase Order, select the "Purchase Order" payment method during checkout. Please also send us a copy of your offical PO via email or fax.



Shipping & Delivery Info
ACP Direct stocks millions of dollars of popular education products. On all in-stock items, orders placed before 3PM Central will generally ship the same day. Most furniture items are custom made, therefore leadtime can range from 7 days to 3 weeks depending on the season. School furniture that ships during the summer months can take longer. We estimate leadtimes at the time of order, and stay in constant contact with the manufacturer and our customers until the order ships. For information on shipping & freight charges, please see our Shipping Info page.



Reporting Damages
Please inspect your boxes for obvious damage and notate this on the driver's delivery receipt. Contact us immediately after you discover the shipment has arrived damaged or short-shipped. Damages or shortages need to reported to us within 48 hours of receipt. We also recommend digital pictures be taken of any damages, as they are often requested by the carriers. Pictures will expedite the replacement process. We are fully committed to your satisfaction but will need your assistance in these matters.



Returns & Cancellations
The manufacturers that we represent have return policies that can vary widely. Generally, if the products are unused and include the original packaging, they can be returned back to the manufacturer. A Return Authorization must be requested within 15 days of delivery. We, nor our manufacturers, can accept a return without prior authorization. At time of order, you will be advised if you are ordering a non-returnable product such as custom furniture,etc. You could be subject to a restocking fee ranging from 20% - 30% if the order arrives as specified. You can be assured that our team will always be fair and work with you to ensure your satisfaction.



Hours of Operation
Monday - Friday  8:00am to 5:00pm Central

Mailing Address
ACP Direct
P.O. Box 703168
Dallas, Texas 75370

Federal Tax ID#
75-2986112

Phone

Toll Free    800-232-2979

Local          972-383-3000

Fax

Toll Free     800-238-3117

Local           972-383-3005

Email Customer Service
customerservice@acpdirect.com

Email Sales
sales@acpdirect.com

Email Bids
bids@acpdirect.com



Typos & Errors
We are extremely careful when publishing our print catalog and web pages to ensure all content is correct. However, human errors will happen sometimes and we request your understanding. Please notify us if you see something that looks wrong.