ACP Direct is one of the fastest growing private companies in the United States. Our focus has always been the same as yours, education. Keeping focused on the needs of schools has helped us build an offering of the best products at the most competitive prices you will find.
When you shop at ACP Direct you can expect high quality customer service. We believe in earning loyal customers by providing a great purchasing experience. Because our business revolves around schools, our staff and inventories are always geared to meet your needs.
We can supply you with the widest selection of products at the lowest price possible. We will do our best to help you make an informed purchasing decision and keep you within your budget. We were first to market with many popular products and we promise to continue this trend.
ACP Direct has the lowest prices after shipping charges on more products than any of our competitors, even those with free shipping and/or coupon offers. Furthermore, we don't offer high prices to start and then give discounts off that price based upon how big the potential sales from your school or district are. We just offer consistently low prices everyday. Compare us and you’ll see!!
We are committed to providing you with the fastest delivery possible. All in-stock orders placed before 3pm central time generally ship out on the same day. If there is ever an issue with your order, you will be notified immediately and given the proper instructions on how to expedite your order.
We have the financial strength and manufacturer relationships to compete with anyone on volume orders. So if you are purchasing large quantities or are required to get a formal bid before you can place an order please call us at 800-232-2979 or email us at email@example.com. You can also fax us your requirements at 800-238-3117.
If you ever have any questions about a particular product, just ask! Our dedicated team of customer service specialists are ready to answer your questions.
|•||Before you package your merchandise for refund or exchange, please contact us to obtain a Return Merchandise Authorization Number (RMA #). You may call customer service at (800) 238-8009 between the hours of 8am to 5pm Mon-Fri. CST.
You may also e-mail customer service at firstname.lastname@example.org
|•||Please have ready your reason for return, PO#, Invoice# and any serial numbers, if applicable.|
|•||Merchandise will not be accepted for processing without an RMA# on the outside of the box.|
|•||Items you are returning should already be indicated as part of the RMA. Please do not include additional merchandise that has not already been indicated as a return request. If you need to return additional merchandise, you will need to create another return and obtain a new RMA #.|
|•||Please include a copy of your original invoice receipt with your merchandise. Once you have indicated your RMA number on the outside package, please send your return via an insured carrier to:
ACP Direct, Inc. Returns Department
2125 Chenault Dr, Suite 101
Carrollton, TX 75006
|•||DO NOT mark the product packaging. Mark the outer carton ONLY.|
|•||All accessories, cables, internal packaging, etc. must be included with the return or credit will not be given.|
|•||The shipping charges for merchandise ordered in error, or any non-defective item, is your responsibility. This includes original shipping charges to ship the product to you.|
|•||If the product is defective, or an ACP Direct error, we will provide a prepaid return label to you.|
|•||Please make sure you ship your package insured and prepaid via FedEx, UPS, USPS or DHL. We do not accept responsibility for uninsured or non-receipt verification returned packages.|
|•||Upon receipt of your returned merchandise, we will process the refund and/or process the requested replacement items.|
|•||All items are subject to manufacturer warranty. Some items may require you to contact the manufacturer directly.|
|•||All non-defective items shipped from the manufacturer will be charged a 20-30% restocking fee upon return. Assembled furniture may be non-returnable, and will depend on individual manufacturer policy.|
|•||Any items needing to be returned due to shipping damages will need to have been signed for at the time of delivery. Replacing items that did not have this notation on the delivery receipt, will be at the discretion of ACP Direct.|
|•||We are not responsible for typographical or pricing errors.|